Terms & Conditions

Article 1 – Definitions

In these Terms & Conditions, the following definitions apply:

  • Withdrawal period: the period during which the consumer may exercise their right of withdrawal.

  • Consumer: any natural person acting for purposes outside their professional or commercial activity who enters into a distance contract with the merchant.

  • Day: calendar day.

  • Long-term contract: a distance contract relating to a series of products and/or services, where delivery and/or purchase obligations extend over time.

  • Durable medium: any tool that allows the consumer or merchant to store information in a way that enables future reference in an unchanged format.

  • Right of withdrawal: the consumer’s right to cancel the distance contract within the withdrawal period.

  • Merchant: the natural or legal person offering products and/or services to consumers at a distance.

  • Distance contract: an agreement concluded within an organized system for distance sales, using one or more means of distance communication up to and including the conclusion of the contract.

  • Means of distance communication: any means that can be used to conclude a contract without the consumer and merchant being physically present together.

  • Terms & Conditions: these Terms & Conditions of Nuvée.

Article 2 – Identity of the Merchant

  • Business name: Nuvée

  • Business address: 12 Rue de la Paix, 75002 Paris, France

  • Email: nuvee.paris@gmail.com

  • Registration number: 91041651

  • VAT number: [YOUR VAT NUMBER]

Article 3 – Applicability

These Terms & Conditions apply to all offers made by Nuvée and to all distance contracts and orders concluded between Nuvée and the consumer.

The Terms & Conditions are made available to the consumer before the distance contract is concluded. If this is not reasonably possible, the consumer will be informed where they can be accessed and will receive a copy free of charge upon request.

For electronic contracts, the Terms & Conditions may be provided electronically in a way that allows the consumer to store them on a durable medium.

If specific conditions apply to certain products or services in addition to these Terms & Conditions, the provisions most favorable to the consumer shall prevail in the event of a conflict.

Article 4 – The Offer

All offers made by Nuvée are non-binding and subject to change. Products are described accurately, and images reflect reality as closely as possible. Obvious errors or typographical mistakes do not bind Nuvée.

The consumer is clearly informed of their rights and obligations related to the offer, including:

  • the price (excluding customs duties and import taxes, which are the customer’s responsibility),

  • shipping costs,

  • payment and delivery methods,

  • the right of withdrawal or applicable exclusions,

  • the duration of the contract and termination conditions.

Article 5 – The Contract

The contract is concluded once the consumer accepts the offer and fulfills the stated conditions. Nuvée confirms receipt of the order electronically. Until confirmation is sent, the consumer may cancel the contract.

Nuvée implements appropriate technical measures to ensure secure data transmission and safe payment processing.

Article 6 – Right of Withdrawal

When purchasing products, the consumer has the right to withdraw from the contract within 14 days of receiving the product, without providing any reason.

During this period, the product must be handled with care and returned in its original packaging. The consumer must notify Nuvée of their decision to withdraw within 14 days by email and return the product within an additional 14 days.

Article 7 – Costs in Case of Withdrawal

In the event of a return, return shipping costs are borne by the consumer. Refunds will be processed within 14 days after receipt of the product in good condition.

⚠️ Please note: Items discounted 40% or more are considered final sale and cannot be returned or exchanged.

Article 8 – Exclusions from the Right of Withdrawal

The right of withdrawal does not apply to products that:

  • are made according to the consumer’s specifications,

  • are clearly personalized,

  • cannot be returned for hygiene reasons if the seal has been broken,

  • are likely to deteriorate or expire quickly,

  • consist of newspapers or magazines,

  • involve digital content whose delivery has begun with the consumer’s consent.

Article 9 – Prices

Prices will not be increased during the validity of the contract, except in the event of legal changes (such as VAT rate changes). Obvious pricing errors do not bind Nuvée.

Article 10 – Conformity and Warranty

Products must comply with the contract and reasonable expectations. Manufacturer warranties apply if provided. Defective products must be reported within 14 days and returned in their original packaging.

Article 11 – Delivery

Orders are delivered to the address provided by the consumer. Nuvée aims to deliver orders within 30 days. If this is not possible, the consumer will be informed and may cancel the contract without cost.

The risk of loss or damage remains with Nuvée until delivery to the consumer.

Article 12 – Long-Term Contracts

Consumers may terminate long-term contracts with one month’s notice. Automatic renewals are limited in accordance with applicable law.

Article 13 – Payment

Unless otherwise agreed, payment must be made within 7 business days. In case of non-payment, reasonable collection costs may be charged.

Article 14 – Complaints

Complaints must be submitted in writing within 7 days. Nuvée will respond within 14 days. If additional time is required, the consumer will be informed of the expected response timeframe.

Article 15 – Disputes

All contracts concluded between Nuvée and the consumer are governed by Swedish law.

Article 16 – CESOP

In accordance with legal changes effective in 2024, payment service providers may record transactions in the European CESOP system.